Regular support is required from any software vendor. Adapt2 offers it and in addition to regular support, also two more levels. A hosting level as well as Managed Services.
Managed Services perform not only IT type of monitoring and issue resolution, but also data quality checks, supports configuration of client-developed custom reports, and other services. Even end-user services are available.
Managed Services applies to any environment, subject to an SLA.
“Managed Service through Adapt2 is making our lives easier because we are not sifting through invoices. Having the data readily available… saves time. Our Risk Management teams benefit from this.. and we feel confident in this data and its accuracy.” – Ashley Schmitz, Spark Energy
The support team at Adapt2 is very hands on and available anytime we have needed them. We appreciate their timely communication and dedication to our business. It is great working with a company that doesn’t make you feel lost in the shuffle.
-Chet White, Invenergy
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