Careers

Together at Adapt2 Solutions.

It takes an entire team to build something big. Together, we work hard, we laugh a lot, we brainstorm new ways to innovate the energy market and we give the best high fives in town.
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Implementation/Delivery Specialist

Adapt2 Solutions is seeking an Implementation/Delivery Specialist to join our Services team in Houston, TX. This exciting opportunity is open to college graduates with 3+  years’ experience in consulting and implementation services. Important qualities for this role requires a self-starter with a strong work ethic, ability to develop and maintain client interactions to build a collaborative relationship to enhance the customer’s experience utilizing the implemented enterprise solution, and willingness to build and share technical and energy industry knowledge for personal growth and the growth of the team.  This position will require flexible hours, with occasional after-work hours as needed to meet aggressive project delivery deadlines.

 

Roles and Responsibilities:

Implementation and Client Service

  • Perform requirements and information gathering, analysis, and mapping of the client’s workflow and processes

  • Conduct client meetings and trainings

  • Install and implement Adapt2 ISO software

  • Focus on building lasting relationships as a trusted advisor to Adapt2 clients

  • Assist product management and services in developing implementation methodology

  • Execute timely services delivery to meet project milestones within budget to meet client expectations

  • Ensures training, cross training/knowledge transfer occurs for self, team members, across teams and clients.

System Analysis

  • Design and test Adapt2 ISO functionality implemented at client sites

  • Engage customers and project team to identify and determine product and business process impacts

  • Become customer systems expert and maintain intelligence on customer application landscape

Reporting

  • Report weekly support status and metrics to Project Management

  • Identify application issues and report the issues to the appropriate internal departments such as Support, Development Manager, and Project Manager providing accurate and complete details and proposed resolutions

Documentation

  • Develop and maintain implementation documentation including requirements documentation, technical manuals, user guides, and training guides

Job Requirements:

  • Bachelor’s Degree in Business or Technology field

  • Excellent verbal and written communications skills

  • Excellent troubleshooting and problem analysis skills

  • Understand written procedures, create standardized documents, and speak clearly; and understand multi-step written and oral instructions as well as provide clear multi-step written and oral instructions

  • Strong knowledge of SQL (Transact SQL and PL/SQL)

  • Background in, and willingness to develop, skills in SQL, Oracle, and other technology platforms

  • Ability to learn new processes and technologies quickly

  • Basic networking/server management functions

  • Ability to thrive in a dynamic environment

  • Capacity to stay cool under pressure

  • Ability to identify and manage potential escalations in a timely manner

  • Appetite for travel – expect 75%-80% travel to client sites will be required on a regular basis

  • Legally authorized to work in the United States and will not now or in the future require sponsorship by the employer

Solutions Support Analyst

Adapt2 Solutions is seeking a Solutions Support Analyst to join our Solutions Support team in Houston, TX. This exciting opportunity is open to college graduates with 1-2 years’ experience in the fields of technology or engineering. Important qualities for this role requires a self-starter with a strong work ethic, ability to develop and maintain client interactions to build a collaborative relationship to enhance the customer’s experience utilizing the implemented enterprise solution, perform a full range of support (technical and business) tasks. This role will further develop troubleshooting abilities and the understanding of applications end to end as well as engaging and working closely with all team members. It is important to continually exhibit the willingness to build and share technical and energy industry knowledge for personal growth and the growth of the team and organization. This position will expect self-management and prioritization of their own responsibilities and may require flexible hours, with occasional after-work hours as needed.

 

Roles and Responsibilities:

Client Service:

  • Perform frontline support for consultants and customers using the Adapt2 ISO product
  • Must be able to perform at a tier 1 and 2 level of triage to resolve general issues and questions
  • Install, implement and configure the Adapt2 ISO software
  • Focus on building lasting relationships as a trusted advisor to Adapt2 clients
  • Assist in services delivery where necessary to meet project milestones
  • Articulate technical information to non-technical audiences in person, via written communication and via telephone

System Analysis:

  • Design, test, and seek improvements to Adapt2 ISO functionality benefiting our customers
  • Analyze data utilizing defined but different processes to problem solve independently
  • Trend recurring incidents and provide suitable long term solutions
  • Engage customers and stakeholders in regulatory committees to determine product impacts from changing regulations
  • For their assigned client responsibility, become customer systems expert and maintain intelligence on their application landscape
  • Collaborate with internal teams (development, implementation/delivery, product management) to address end-user needs for the purpose of providing the best possible solution

Reporting:

  • Report weekly support status and metrics to key stakeholders in customer base and Adapt2 organization
  • Review with internal resources the ISO/RTO stakeholder meeting notes weekly and summarize key upcoming changes and opportunities and identify impacts for each applicable client
  • Keep management informed of discovered trending issues

Documentation:

  • Develop and maintain product documentation including technical manuals, user guides, and release notes
  • Develop a broad set of technical and “soft” skills, with the potential to specialize in one or more reporting topics
  • Interpret and apply applicable technical literature in analyzing transactions or financial information and act as a resources on more complex matters

Other Requirements:

  • Understand written procedures, create standardized documents, and speak clearly; and understand multi-step written and oral instructions
  • General knowledge of SQL (Transact SQL and PL/SQL)
  • Background in, or willingness to develop, skills in SQL, Oracle, and other technology platforms
  • Basic networking/server management functions
  • Aptitude for project management
  • Ability to thrive in a dynamic environment
  • Willingness to embrace working closely in a team, as a environment is developed in a team of employees with different disciplines
  • Travel to client sites may be needed from time to time (0%-20% travel may be required infrequently)
  • Legally authorized to work in the United States and will not now or in the future require sponsorship by the employer

For immediate consideration of Solutions Support Analyst, submit resume and salary requirements. Please specify Solutions Support Analyst in subject header.

 

 

 

Join our team in Houston to help us reshape the energy market with new technology that power over 2,000 market participants and counting. At Adapt2, you will work with talented engineers with a depth of experience to shape the future of energy.